Firstly we totally believe architecture should be simple for long term sustenance. However architecture and design of any system is something that evolves and not necessarily get to desired state from start, key is keep the basics right and think both forward as well as what’s done in the past.

The future of Artificial Intelligence and Virtual Agents seems to be promising, and we are getting to the point where a bot will know what we are saying, but it might be a while before it knows what we mean.

Although bots have existed for quite some time now, with platforms like Kik & Telegram having them way before Facebook came out and made a huge splash about it, and others have followed suite – Microsoft (did not make a big deal about it but has opened up Skype), Apple (has opened up & has Siri integration in beta) etc. And surely having eight-hundred-pound Gorillas of a digital outfits backing a trend definitely boosts its cause. But I think there is more to it, and like all economists would say the answer lies in the Demand & Supply equation.

Our user entities are one of the exhaustive and complex one around, between user’s multiple devices, social media identities and user’s enterprise relationships!